COVID-19 UPDATE

We are truly grateful for your support, loyalty and the trust you have in Chatrium Hotels & Residences as your hotel of choice. Acknowledging the continuing and intensified insecurity that Coronavirus (COVID-19) is instigating in most countries around the world, our main priority is your health and wellbeing. Consequently, we would like to update you on what actions we have taken so far in response to this global pandemic.


Hygiene and Safety Policy

Chatrium Hotels and Residences is closely monitoring the Coronavirus (2019-nCoV) situation and is following guidance from the WHO and the Ministry of Health on preventing the spread of the COVID-19 virus.

Rest assured the health, safety and wellbeing of our guests, visitors and employees is our first priority. We have therefore taken additional hygiene and safety measures throughout our hotels, including but not to limited to regular deep cleaning and hourly disinfection at critical touchpoints, providing face masks for employees, implementing the wearing of disposable gloves by our housekeeping team, placing hand sanitizers in all areas of our properties and the following of strict hand hygiene procedures. We will continue to follow the advice of the Ministry of Health to prevent any possible infection.

Flexibility with your booking

Chatrium Hotels & Residences is allowing complete flexibility with all bookings up to April 30, 2020.  All reservations made up to this date will have cancellation fees waived and prepaid deposits refunded if required. For further assistant, please contact  info.chr@chatrium.com.

Alternatively, you may choose to change the date of your reservation. Changing the date on reservations may mean that different room rates are applied, but there is no fee whatsoever for making these changes. For more information about any booking, please contact  our reservations team.

We are committed to providing our guests, partners and team a safe and remarkable experience at Chatrium.

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